Please join us for three talks and one big conversation exploring what it takes to get new services going from scratch. Our diverse panel of speakers will share their experiences of founding, funding, managing, growing and designing service organisations and teams. 

They’ll explore questions like:

• What makes a new service business attractive to investors?
• What kind of people, processes and propositions make a new service more likely to succeed?
• What does it take to grow a new offering inside an existing service organisation?
• What can’t you plan for?

We'll hear from:

the entrepreneur Dr James Munro, Patient Opinion

This is our NHS. Let’s make it better: Dr Munro will share his story of growing a social enterprise from scratch, and outline the lessons that all service designers can learn from Patient Opinion’s experiences.

the investor Zaeem Maqsood, First Capital

You’re funded! Zaeem will share his unique experiences of designing venture capital investment services, and explore what makes a startup service investable.

the intrapreneurs Sophia Parker and Katie Harris, The Resolution Foundation and Esro

Innovating social innovation: Sophia and Katie will share their story of starting up The Social Innovation Lab for Kent with Engine Service Design and Kent County Council

The fantastic Sense Loft venue is kindly provided by Sense Worldwide and drinks will be provided from the lovely people at Radarstation